Senior Coordinator, Learning & Development
Who we are
EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.
Research and Informatics
Laboratory & Diagnostics
Community Health (REACH Program)
Telehealth and Telemedicine
EHA Clinics Kano is the first primary healthcare clinic in Subsaharan Africa to be accredited by JCI for ambulatory care. And its laboratory has been awarded the ISO certification by SANAS ISO 15189/2012.
Purpose of the position
The Learning & Development Coordinator provides the direction to all training and professional development activities conducted under the EHA Clinics’ Lab Academy. The Senior Coordinator will also lead the learning and development function of the continuous improvement office with the aim of identifying skill gaps among internal/external clients and creating plans to bridge these gaps so that organization objectives are met.
What you’ll do
Draft, Monitor and Implement SOPs that run the Academy program at EHA Clinics.
Develop, Implement, and Evaluate training programs for use throughout the organization.
Prepare Annual training calendars/plans and maintain the updated curriculum database and training needs.
Responsible for Organizing monthly webinar, short term training (on-site,online or hybrid), paid or unpaid internship as aligned with the EHA Clinics’ Academy program.
Oversee the coordination of the development and preparation of teaching and visual aids,training and reference materials, certifications, onboarding of guest speakers , appropriate to specific program objectives.
Responsible for organizing internal and external CPD license/training programs for clients.
Oversee the promptness, professionalism, and timeliness with which inquiries, complaints, and feedback regarding training requirements are resolved for both internal and external clients.
Analyze training successes to fulfill internal/external client needs, allowing the EHA Clinics’ Academy to reach its strategy goals and achieve results.
Collaborate with department stakeholders in the development of contents/materials.
Introduce new ideas for innovation and expansion of learning and development services.
Solicit new customers and partners in order to grow business.
Collaborate with the procurement team to approve proformas, quotes, and information from vendors.
Analyze sales data, identify trends, measures to optimize sales and enhance revenue generation.
Prepare monthly sales reports, market trends, and competitor analysis.
Implement effective monitoring mechanisms to track and evaluate monthly and annual sales performance against targets.
Develop clear and measurable OKRs that align with the Academy’s goals and objectives.
Measure success rate by collating feedback on completed training to evaluate and measure results and make improvements where required.
Other duties as assigned from time to time.
A minimum Bachelor of Science in a medical-related degree from an accredited university.
Additional experience with learning and development is a must.
Additional training and experience in the use of e-learning tools is desirable
Excellent communication and presentation skills
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.
We believe strongly in our mission and our core values, and our teams are most successful when they do also.
We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.
CUSTOMER EXPERIENCE: We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.
QUALITY: We strive to improve our customers' health, families, and community. We will continuously improve our quality to provide health care services according to the best available science
SAFETY: We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers
STAFF ENGAGEMENT: We invest in the well-being, training, and development of our staff
FINANCIAL STEWARDSHIP: We work to reduce waste and maximize value to our customers, investors, and partners