Practice and QA Manager
Who we are: EHA Clinics, a subsidiary of eHealth Africa, is a chain of clinics spread across Nigeria that provides innovative and technology-driven healthcare to the population. EHA Clinics currently boasts of three Clinics located in Abuja and Kano and is working to expand to other parts of Nigeria. EHA Clinics uses state of the art equipment to bridge the gap in the provision of high quality diagnostics and healthcare through routine services (general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography...etc) and specialized services (telemedicine, medical evacuation, home care, dental care, ophthalmology and radiology).
Within every clinic location, EHA Clinics simultaneously implements a Community Health Program which utilizes an innovative financing mechanism to promote universal health coverage and access for the low-income, uninsured and undeserved population through a low-cost, pro-poor prepayment scheme. These Programs form the basis of care EHA Clinics provide, catering to different cadres of the population based on economic profiles.
Summary of Job: the Pharmacist will assist with the dispensing of medications, check prescriptions, and provide advice to patients on the medicines that have been prescribed for the patients. S/he will ensure an adequate supply of pharmacies through smart inventory management, review of actual usage, and review of re-order levels. The Pharmacist will develop and implement strategic initiatives and services in the pharmacy sector.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
As a pharmacist, you will be responsible for preparing and dispensing medications to patients. You will achieve this by executing a physician’s order.
The job entails a high level of responsibility and knowledge. A pharmacist does not merely hand out prescribed medicine; he/she has the expertise and willingness to assist people and provide them with information and solutions.
The pharmacist must be fully qualified to interpret symptoms so that the patient can either be given immediate treatment for a trifling condition or be referred to the suitable doctor. Pharmacists must also be able to provide professional advice on cosmetics or para-pharmaceuticals.
The goal is to ensure effective medication use and become the people’s trusted ally against health issues. That way you can deliver maximum value to both the pharmacy and society.
Reviewing and executing physician’s prescriptions checking their appropriateness and legality
Organizing the pharmacy in an efficient manner to make the identification of products easier and faster
Maintaining full control over delivering, stocking and labeling medicine and other products
Maintaining an up-to-date inventory of the Clinic drug Formulary
Keeping records of all drugs, doses and prices on the automated inventory of the clinic.
Protects patients and technicians by adhering to infection-control protocols.
Maintains safe and clean working environment by complying with procedures, rules, and regulations.
Maintains pharmacological knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Be caring, compassionate and professional at all times;
Manage clinical risk.
Other duties as assigned from time to time
Patient & Family Education/Support:
Provide emotional support and measures to alleviate fear and anxiety.
Assess patient and family readiness and identifying learning needs.
Lead/encourage multidisciplinary approach for patient’s discharge.
Develop and implement the teaching plan utilizing patient education manual.
Document patient and family education.
Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
Adheres to Policies and Procedures.
Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.
Customer Service Requirements
Must have excellent customer service skills and communication skills
Must be able to plan and perform daily activities in an organized manner.
Must be kind, compassionate, dedicated and patient.
Must have the ability to handle different kinds of emotions as well as manage on the job stress.
Must be focused, very detailed and be creative in making a decision.
Must be physically and mentally stable to handle extended shifts as well as mental pressure and traumatic events.
Must be able to review, analyze and respond to different situations they encounter daily.
Must be able to think critically in adapting to change, judging situations and taking appropriate decisions
EHA Clinics requires all staff to keep their knowledge and skills up to date
S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year.
Key Areas of Note
Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.
Audit of clinical practice and review of relevant literature.
Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results
A minimum of three (3) years post NYSC progressive experience in Pharmacy within the private and public sector. Experience working with public health and health systems is an advantage.
Candidates should have experience in managing hospital pharmacy
Qualifications & Training:
Candidates should have B.Sc Pharmacy
Candidates must be a registered member of Pharmacists Council of Nigeria (PCN) with an up-to-date practicing license
Key Skills and Attributes:
Working Under Pressure
Humane, Empathetic and Supportive Bedside Manner
Leadership and Teamwork
Problem solving and Initiative
Time Management and Organization
Attention to Detail
Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria. Salary is negotiable but performance-based. Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance.
The following benefits are available with this offer of employment:
Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.
Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.