Job Title
Job Grades and Salary
Who we are
EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.
Mission Statement
We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.
Core Values
CUSTOMER EXPERIENCE: We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.
QUALITY: We strive to improve our customers' health, families, and community. We will continuously improve our quality to provide health care services according to the best available science.
SAFETY: We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.
STAFF ENGAGEMENT: We invest in the well-being, training, and development of our staff.
FINANCIAL STEWARDSHIP: We work to reduce waste and maximize value to our customers, investors, and partners.
Our services:
Medical Services
Research and Informatics
Pharmacy
Laboratory & Diagnostics
Community Health (REACH Program)
Telehealth and Telemedicine
EHA Clinics Kano is the first primary healthcare clinic in Subsaharan Africa to be accredited by JCI for ambulatory care. And its laboratory has been awarded the ISO certification by SANAS ISO 15189/2012.
Purpose of the position
The Human Resources Coordinator is responsible for all aspects of people management of the clinic’s projects and day-to-day activities, ensuring compliance with the organization’s policies and procedures.
What you’ll do
The Human Resources Coordinator will support EHA Clinics department predominantly to:
Assist with all internal and external HR-related inquiries or requests.
Gather, enter, and/or update data to maintain employee records and databases, as appropriate; establishes and maintain files and records for the office.
Schedule meetings, interviews, HR events and maintain agendas.
Assist with HR project development, planning and execution.
Compose and prepare written documentation and correspondence for the HR department; screen and evaluate incoming and outgoing correspondence and prepare responses as appropriate.
Assist in the coordination, supervision, and completion of special HR projects as appropriate.
Organize a filing system for important and confidential company documents
Gather payroll data like bank accounts and working days.
Update office policies as needed
Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts
Maintain a company calendar and schedule appointments
Perform orientations and update records of new staff.
Prepare reports and presentations with statistical data, as assigned
Prepare and distribute meeting agenda and meeting minutes.
Maintain security and confidentiality of company information.
Produce and submit reports on general HR activity.
Coordinates and facilitates the human resource processes at all business locations
Collect and analyze business data from various departments to prepare reports and presentations for management.
Develop strong working relationships with senior management
Supervise HR Associates in order to ensure seamless workflow in HR operations in all locations.
Maintain physical and digital personnel records.
Update internal databases with new hire information
Publish and Unpublish job posts
Files documents into appropriate employee files.
Prepare reports and presentations on HR-related metrics
Develop training and onboarding material
Conducts audits of payroll, benefits or other HR programs and recommends corrective action.
Coordinate schedules, distribute memos and reports, and ensure that everyone is kept current on necessary company news and information
Keep up-to-date with the latest HR trends and best practices.
Professional Development
EHA Clinics requires all staff to keep their knowledge and skills up to date
S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year.
Key Areas of Note
Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
Perform a variety of research and analysis tasks associated with the improvement of clinical care, medical diagnosis, and treatment where appropriate.
Requirements
The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform this job.
Minimum of Bachelor's degree in Humanities from a reputable Institution.
At least 1-2 years post NYSC-related experience.
At least 2 certifications in relevant field.
Proficiency in the use of the work task management tool is an advantage.
Completion of compulsory National Youth Service Corps (NYSC) or exemption.
Key Skills and Attributes
Hold Computer literacy
Excellent Communication
Working Under Pressure
Humane, Empathetic and Supportive Bedside Manner
Leadership and Teamwork
Problem solving and Initiative
Time Management and Organization
Attention to Detail
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Working understanding of human resource principles, practices, and procedures.
Excellent time management skills with a proven ability to meet deadlines.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Excellent interpersonal and communication skills.
Ability to be polite and compassionate without lacking confidence.
Sound negotiation and persuasion skills.
Analytical and problem-solving skills
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.
Above all
We believe strongly in our mission and our core values, and our teams are most successful when they do also.
Other Benefits
The following benefits are available with this offer of employment:
Healthcare: EHA Clinics will cover medical expenses for yourself, your spouse, and up to four (4) children under 21 years of age, or parents who are dependents of the employee (a total of 6 enrollees including the Primary) and supplemental health care coverage up to a cumulative maximum of N3,000,000 per household (a total of 6 enrollees including the Primary) in any twelve (12) calendar months.
Group Life Assurance: EHA Clinics provides life insurance for team members. This insurance is payable in the event of your death. The effective date of coverage will be upon the successful completion of your probationary period.
Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
Annual Leave: You are entitled to 21 days of paid annual leave (based on full-time work schedule).
