Job Title:


Department:

Deputy Manager, Supply Chain Management            


Operations - Supply Chain  Management             

Division:


Reports to:

EHA Clinics 


Senior Manager, Supply Chain Manager

Locations:

Abuja & Kano 


Who we are: EHA Clinics, a subsidiary of eHealth Africa,  is a chain of clinics spread across Nigeria that provides innovative and technology-driven healthcare to the population. EHA Clinics currently boasts of three Clinics located in Abuja and Kano and is working to expand to other parts of Nigeria. EHA Clinics uses state of the art equipment to bridge the gap in the provision of high-quality diagnostics and healthcare through routine services (general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography...etc) and specialized services (telemedicine, medical evacuation, home care, dental care, ophthalmology, and radiology).

 

Within every clinic location, EHA Clinics simultaneously implements a Community Health Program which utilizes an innovative financing mechanism to promote universal health coverage and access for the low-income, uninsured and underserved population through a low-cost, pro-poor prepayment scheme.  These programs form the basis of care EHA Clinics provide, catering to different cadres of the population based on economic profiles.

Summary of Job: The Operations Coordinator reports to the Operations Manager. S/he will undertake supply chain responsibilities in line with his/her outlined Job description. This covers everything from procurement to delivery.

Essential Duties and Responsibilities: To perform this job successfully, s/he must be able to perform each essential duty satisfactorily. Other duties may be assigned.

 

Administrative Duties

  • Provide oversight over the cost of inventory and procurement best practices

  • Responsible for procurement forecasting, planning, relative to the availability of stock and finances

  • Advice on cost reduction strategies relating to logistics and supply chain management

  • Ensure adequate stock of items at all times

  • Ensure physical inventory and online inventory are always accurate

  • Create data-driven procurement plans across all departments

  • Manage Vendor relationships

  • Carry out a bid analysis for required procurements

  • Implement LEAN healthcare methods and processes across the Supply chain activities

  • Supports managers and employees through a variety of tasks related to organization and communication

  • Responsible for conferring and coordinating with other departments.

  • Updating job knowledge by participating in educational opportunities; reading technical publications; maintaining personal networks.

  • Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

  • The task list is neither exhaustive nor restrictive and it is evolving.

  • Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.

  • Other duties as assigned from time to time

 

Patient & Family Education/Support:

  • Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.

  • Adheres to Policies and Procedures.

  • Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.

Customer Service Requirements

  • Must have excellent customer service skills and communication skills

  • Must be able to plan and perform daily activities in an organized manner.

  • Must be kind, compassionate, dedicated, and patient.

  • Must have the ability to handle different kinds of emotions as well as manage on-the-job stress.

  • Must be focused, very detailed, and creative in making decisions.

  • Must be physically and mentally stable to handle extended shifts as well as mental pressure and traumatic events.

  • Must be able to review, analyze and respond to the different situations they encounter daily.

Must be able to think critically in adapting to change, judging situations, and taking appropriate decisions.

 

Professional Development

EHA Clinics requires all staff to keep their knowledge and skills up to date

  • S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 

Key Areas of Note 

  • Ensure continuing education, training and development are undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 

  • Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.

  • Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.


Work Experience: A minimum of five (5) years of experience in procurement and warehouse management.

Qualifications & Training

  • Bachelor’s degree in Business Administration or any management related field of study

  • Proficiency in Odoo ERP Supply Chain modules is very important. Certification(s) are preferred

  • A Master's degree and other qualifications are a plus.

 

Key Skills and Attributes: 

  • Computer literacy

  • Excellent Communication

  • Working Under Pressure

  • Humane, Empathetic, and Supportive Bedside Manner

  • Leadership and Teamwork

  • Problem-solving and Initiative

  • Time Management and Organization

  • Attention to Detail 

 

Salary: 

Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria. Salary is negotiable but performance-based. Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance. 

Other Benefits

The following benefits are available with this offer of employment:

Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.  

Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.

Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.

Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.

Annual Leave: You are entitled to 21 days of paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.