Your Right as A Patient: Patient’s Rights and Responsibilities
To ensure you are safe, well informed and actively participate in decisions related to your care and treatment options, we have curated this blog to update you of both your rights and responsibilities as a patient.
As a patient, you reserve the right to receive your care in a private and confidential environment, to ask and receive copies of the results of your tests and procedures. Did you know this? Please read on and get acquainted with your rights and responsibilities.
Here are your Rights
To be treated with respect, dignity and in a compassionate manner by your healthcare providers
To receive safe and equitable care, regardless of race, gender or social status
To be listened to and to receive adequate responses to your inquiries in a prompt manner
To have the opportunity to choose your physician and request a second opinion from another, if available
To know the name of the physician, nurse, and any other health care provider that will be responsible for your care
To refuse care/treatment and receive full information on possible consequences of this refusal
To receive full information on your illness and treatments including potential benefits and risks of your treatments and other alternatives available
To maintain total confidentiality concerning your medical record, and having the right to request a copy of your visit/discharge summary
To receive your care in a private and confidential environment
To ask and receive copies of the results of your tests and procedures
To receive appropriate pain assessment and management
To ask for an interpreter for the explanation of your plan of care in case of a language barrier
To ask for further clarification about your care
To receive proper discharge instructions about your treatment plan at home, including the medications given
To report any concerns or complaints about the care provided
For any complaints, concerns or appointments, please contact us on: Phone: 0800 EHA CLINICS (0800 342 254 6427) Email: firstname.lastname@example.org
In the same light, what are your responsibilities? As a patient at EHA clinics, you have the responsibility to:
Provide your physician and/or nurse with accurate and complete information about your personal details, chief complaint, medical history, unexpected changes in your health status, previous hospitalization and current medications including herbs and tonics
Ask questions when anything is not clear
Ensure that you understand and give consent before any procedure is performed by a healthcare professional
Be adherent to the treatment plan offered
Keep track of the date and time of all appointments at the clinic and give adequate notice for all cancellations or reschedule requests
Be at the clinic no later than 15 minutes after your scheduled appointment time
Be considerate and respectful of other patients
Be courteous and respectful at all times to your healthcare providers
Understand that emergency cases take priority over non-emergent cases
Ensure your valuables are not left unattended. - Help maintain a safe, clean and noise-free environment
Follow the clinic rules and regulations
Accept the consequences of your actions if you refuse treatment or do not follow your physician’s plan of care
Involve family members in the decisions of your plan of care
Settle all the financial payments of your medical care
Please be informed that at EHA Clinics, we have a ZERO tolerance policy for any VERBAL, PHYSICAL or SEXUAL abuse of our staff and clients.
Kindly be informed that EHA Clinics reserves the right to disengage from offering services to the client in the event of breach of this policy.
EHA Clinics may report any case of physical or sexual abuse to appropriate government agencies.